"Personal Data" means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
When visiting our Websites you have the option to provide us with Personal Data relating to you. Additionally, when you use our Services we automatically collect certain information about you and your internet usage. The specific categories of Personal Data concerned and the sources from which we obtain them are linked to the way you interact with our Websites and Services. More information about the categories of Personal Data and the ways in which we collect it are described below.
(1) Personal Data You Give to Us
Our Websites offer you the possibility to (i) participate in our offers and programs, including a request for filling out our valuation and forms, (ii) make and amend your booking for our services, including for Toyota Kaikan and Plant tour, Toyota Rent-a-Car, and others offered in Japan, (iii) contact us via phone call or email, or otherwise provide information directly to us, and/or (iv) interact with us in social media. The Personal Data thereby collected includes
Identification data: name, title, address (private and/or professional), telephone number (residential, business);
Personal characteristics: age, gender, date of birth, place of birth, occupation and nationality;
Contact information consisting of the communication channel you have used to contact us or have chosen to provide us with, such as your email address or a social media account (e.g. Facebook, Twitter, LinkedIn and/or Instagram account), including the content of the communication (e.g. requests for information, complaints, comments, etc.).;
IDs assigned by us, such as a Toyota user account ID, types of formal identification data such as passport, driving license and utilities bill (when we need to verify your ID or driver's licence for e.g. Toyota Rent-a-Car).
(2) Personal Data We Automatically Collect
As you navigate through our Websites, we use automatic data collection technologies to collect certain Personal Data about your device, browsing activity, and patterns, including:
Log usage data of your visits to our Websites, including technical session and connection information, resources that you access, traffic data, location data, date and time of access and frequency;
Personal Data about your computer and internet connection, hardware and software, including your IP address, operating system, host domain, browser type, language settings, web pages you viewed on our Websites, search terms and times of your visit; and
Details of referring websites (URL) and web pages you visited prior to ours.
(3) Cookies Used On Our Websites
Our Websites use single-session (temporary) and multi-session (persistent) cookies. Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation on our Websites. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes which include tracking the number of unique visitors to our Websites and Personal Data such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. This Personal Data identifies your browser to our servers when you visit the Websites.
(4) Personal Data from Social Media
1. Facebook Insights Data
When you use our TMC Facebook fan page, Facebook may collect insights data, i.e., how often you visit the TMC Facebook fan page, whether you recommend it in a post or comment, etc. Subsequently, Facebook provides anonymous statistics and insights about the usage of the TMC Facebook fan page to TMC, (such as number of followers, number of interactions with a post, etc.) to help us understand how users are engaging with our Facebook fan page.
TMC's legal basis for processing insights data is our legitimate business interest to steadily improve our Facebook online content and to better respond to the interests of our users. TMC is a joint controller together with Facebook Ireland for the insights data. However, TMC and Facebook Ireland have agreed that Facebook Ireland takes primary responsibility under the GDPR for the processing of your insights data. This means that Facebook is primarily responsible for providing you with information about the joint processing of the insights data and for enabling you to exercise your rights under the GDPR regarding insights data.
For more information about Facebook Page Insights Data please visit https://www.facebook.com/legal/terms/information_about_page_insights_data.
2. Other social media
We may collect and/or receive Personal Data from Toyota's presence on social media platforms such as YouTube, Twitter, LinkedIn, and Instagram, consistent with your settings within the social media platform, regarding gender and age, occupation, location, check-ins, famous posts, escape rate, access date and time, use of messaging functions, followers and likes. We aggregate this Personal Data and divide large groups of users into sub-groups based on the same type of shared characteristics such as geography, behaviour, or demographics, in order to provide better, more personalized services for the users.
3. Social Media Plugins
When using our Websites we allow you to share information with social media sites and to access our social media profiles through so-called plugins. Social networks are able to retrieve Personal Data through those plugins, even if you don't interact with them. Moreover, if you are logged onto a social network while visiting our Websites with social plugins imbedded in them, the network can collect and store information about such visit and link it to your social network user account. As we have no control over the data collected by social media networks through their plugins, we encourage you to read their applicable data privacy policies to learn more about them.
Once you choose to share information of our Websites on social media or when you connect with our social media profiles through the plugins, those social media sites allow us to automatically access Personal Data retained by them about you consisting of content viewed by you, content liked by you and information about the advertisements you have been shown or have clicked on. You can restrict our access to your Personal Data by changing your privacy setting on the respective social media site.
Lastly, you can access our Websites via a third-party service, e.g. from our profiles on social networks. In those cases, we collect Personal Data from your social media user account consisting of your first and last name, email address and phone number and any other information you have made public.